FAQ

You may have some questions before, during and/or after your stay, so let us help you answering all of them! Okay, almost all of them 😉

Before your arrival

WHAT ARE THE AGE RESTRICTIONS AT YOUR APARTHOTEL?

The minimum age requirement to check-in at Cityden Up Amsterdam South is 18.

WHAT TIME CAN I CHECK-IN? IS AN EARLY CHECK-IN POSSIBLE?

Check-in is at 3 PM. You can request an early check-in the day before your arrival. Please note that an early check-in is based on availability. The price for an early check-in is € 25,-. We like to speed up the check-in process, so you can start as soon as possible with the journey you came for. That is why you can already fill in the check-in form in advance via the link in your confirmation email.

WHAT TIME DO I NEED TO CHECK-OUT? IS A LATE CHECK-OUT POSSIBLE?

Check-out is at 11 AM. Feel like sleeping in? Late check-out can be requested the evening before departure, based on availability. You can stay until 1 PM for € 27,50 and until 4 PM for € 55,-.

WHAT IS THE AMOUNT OF THE CITY TAX?

The city tax at Cityden Up Amsterdam South is € 3,- p.p.p.n.

CAN I STORE MY LUGGAGE AT THE PROPERTY?

We have a secured luggage room located on the ground floor. Storing your luggage is free of charge. Just ask one of our colleagues if you are in need of any assistance – as always, we are happy to help you out.

IS THERE A SECURITY DEPOSIT? HOW LONG DOES IT TAKE TO GET IT BACK?

Please note a deposit of € 50,- is required & will be authorized upon arrival on your credit card.

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept Visa, Mastercard & American Express.

WHAT’S YOUR PET POLICY?

We love pets, but unfortunately, we can’t host them for stayovers. Guide dogs are always welcome.

ARE THERE PARKING SPOTS AVAILABLE AT CITYDEN UP AMSTERDAM SOUTH?

Yes, we have several private parking spots – based on availability – behind our building.

The apartment

IS THERE FREE WI-FI AT YOUR PROPERTY?

We all know Wi-Fi is important to get things done or to scroll through our Instagram, so we assure you a free and fast connection anywhere in your den, restaurant and common hotel areas.

DO YOU ALLOW SMOKING AT THE APPARTMENTS?

Please note that we are a non-smoking aparthotel and that is not allowed to smoke in or around the building.

DO YOUR APARTMENTS HAVE A BATH?

All of the modern bathrooms at Cityden Up Amsterdam South have a refreshing rain shower, but they don’t have a bathtub.

DO YOUR APARTMENTS HAVE A BALCONY?

Our apartments don’t have balconies, but we’re located near the Amsterdamse Bos and we have a rooftop terrace overlooking Amstelveen!

WHEN IS MY APARTMENT BEING CLEANED?

We will conduct a full clean of your apartment every 3 days. If you require any additional towels, toilet paper or other essentials before this takes place, you can find them in the laundry room located on each floor.

HOW CAN I RESERVE A BABY COT AND/OR CHAIR?

Let us know in advance if you need one & we will make it happen. Please note that a baby cot and baby chair are based on availability. The price for a baby cot is € 15,- per night and a baby chair is free. Please note that the baby cot and baby chair are based on availability.

DO THE APARTMENTS HAVE A DRYER/WASHER COMBINATION?

We have a laundry room located on each floor. The machines operate with a € 1 coin. Instructions are located in the laundry room but please feel free to ask our friendly reception team if you have any further questions.

IS THE KITCHEN IN THE APARTMENT FULLY EQUIPPED?

Yes, so you will have everything you need to create your favourite dish or try out some new ones!

ARE THERE EXTRA BED OPTIONS? ARE VISITORS ALLOWED?

Unfortunately, adding an extra bed to a Studio or Apartment isn’t possible. Please be aware that it is not allowed to receive any guests in the apartment or building that are not registered during check-in.

Services

DO YOU RENT OUT BIKES?

Yes, of course we do! Let us know in advance how many and when you need the bikes, so we can arrange this for you or reserve your bike at the reception and go for it. We have regular bicycles, children’s bicycles and bicycles with a child seat available. The rental price for 1 day is € 16,-.

DO YOU HAVE A SHUTTLE SERVICE?

Unfortunately, we do not. But We are more than happy to arrange a taxi for you with our preferred and sustainable partner Travel Electric.

DO YOU SELL PUBLIC TRANSPORTATION TICKETS?

Yes, we do! Tickets for bus, tram and metro can be bought from the reception desk. You can get a one day or multi-day travel ticket, as well as a day ticket for children. Tickets are valid across the whole Amsterdam network from the first check-in, allowing you to take as many journeys as you wish within your chosen time frame.

IS THERE A BREAKFAST BUFFET?

To make you feel extra safe and comfortable during these strange times, we temporarily swapped our breakfast buffet for a delicious breakfast bag with yoghurt and granola, a croissant with jam and butter, a piece of fruit, boiled egg, fresh bread roll, Nutella, a slice of cheese, orange juice, tea and a coffee cup.

IS THERE A RESTAURANT & BAR AT YOUR PROPERTY?

Yes! Whether you are in a hurry to visit the city or ready to sit down for a casual dining experience, Lucy’s Kitchen Restaurant & Bar has the fuel that keeps you going.

DO YOU HAVE ANY TIPS FOR EXPLORING THE CITY?

Where to start… because we have some many! Just ask one of our colleagues and they will tell you all about their favourites.

IF WE STAY IN AT CITYDEN UP AMSTERDAM SOUTH FOR A LONGER TIME, DO WE GET A DISCOUNT?

Yes, there is! Reach out to reservations@cityden.com for your short stay rate.
Meeting Rooms
Mind and Body
Relax
Mini Mart